TERMS and CONDITIONS

A. General Terms and Conditions of ScriptNet:

  1. These are the Terms and Conditions of ScriptNet, with all rights reserved, when providing products and services to you.

  2. This website, hereinafter referred to as "the website", is owned and operated by an Australian company, named Century123 Pty Ltd, hereinafter referred to as "ScriptNet".

  3. If you have a medical emergency, please stop right now and contact local emergency services. If you are in Australia, call 000. If you are overseas and don’t know who to call, please contact the Australian Government’s 24 hour Consular Emergency Centre on +61 2 6261 3305. Otherwise, we highly recommend that you go to Emergency Department at your local hospital or to visit your doctor(s) immediately for urgent emergency assessment and management.

  4. ScriptNet maintains the website as a service to its visitors, subject to the following terms and conditions concerning the use of the website. When you use the website, you accept the Terms and Conditions of Service, hereinafter called the “Terms and Conditions". If you do not agree to the Terms and Conditions, you may not use the website. ScriptNet reserves the right, decision(s) and liberty to modify the content on the website and the Terms and Conditions periodically, without any prior notice.

  5. ScriptNet requires that its agreements be made with persons who are qualified to accept the terms of the contract. As a patient, you must be over the age of eighteen (18) years. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and be present at all consultations thereafter. You agree that all information and data that you provide to our doctors will be true and complete to the best of your knowledge and that you will not purposefully omit information and data that could reasonably be judged to be relevant to ScriptNet doctors in providing the services. You should not register or complete questionnaires on behalf of someone other than yourself.

  6. ScriptNet doctors take the same personal responsibility for each website patient as they would if they were seeing a patient face to face under usual consultation conditions. The online nature of the ScriptNet services in no way diminishes the professional obligations that ScriptNet doctors owe to a patient.

  7. ScriptNet makes no guarantees and no warranties, whether expressed or implied, as to the content of any medical consultation conducted through our services. You and your doctor(s) are solely responsible for all of the information and data and/or communications sent during a consultation or other communications. Your doctor(s) will keep a record of their consultations with you.

  8. ScriptNet does not guarantee or warrant that an online consultation is the appropriate course of treatment for your particular health care problem(s). Should your condition(s) change, symptoms worsen, or you experience diverse issues of any nature with your medication or condition(s), you agree to contact your own doctor(s) immediately. If you require urgent care, you should contact your local emergency services or hospital(s) immediately and urgently.

  9. The service is offered on an "as is" basis and used by the patient solely at his or her own risk. ScriptNet may - among other actions - withdraw, cancel, suspend or discontinue any functionality or feature of its services.

  10. ScriptNet doctors provide medical services for specific medical conditions only. ScriptNet is not a pharmacy or a medication store and therefore does not dispense any medicines. Pharmacy or Medication Store Distribution Partner(s) will dispense prescription medication(s); with the presentation of an original script filled by an Australian registered Medical Practitioner(s).

  11. When you register to obtain a product or service on the website, you accept the Terms and Conditions. Your use of any such product or service offered on the website is governed by these Terms and Conditions. Except as provided in the Terms and Conditions, ScriptNet does not guarantee or warrant that any product descriptions or content contained within the website are accurate, current, reliable, complete or error-free.

  12. As part of your registration, you are required to provide us with certain personally identifiable information and data. It is your responsibility to update this information and data so that our records are current, complete, accurate and valid.

  13. ScriptNet reserves all the rights to cancel your registration without notice and at its sole discretion, decision, right and/or liberty.

  14. ScriptNet stores data and information online behind website hosting and uses Secure Sockets Layer (SSL) to provide users secure and private access. As part of the Terms and Conditions, you agree to your information and data being stored in this website hosting location and accessed in this way. To facilitate your effective treatment, we will supply your treating doctor(s) and associated health professionals with the information we have on record about you. Furthermore, as part of the Terms and Conditions, you consent for connected third parties to keep information you share on your file.

  15. ScriptNet has a legal obligation to protect all patient confidential information and data. ScriptNet is not allowed to share patient confidential information and data with third parties, including other doctors, who are unconnected to the ScriptNet service without your explicit consent.

  16. To provide the ScriptNet service to patients, it is necessary that both ScriptNet doctors and ScriptNet non-medical staff have access to patient medical records and patient confidential data. It is also necessary that for the purpose of maintaining the ScriptNet IT systems to provide access to patient data to ScriptNet’s IT contractors, for the purpose of taking online card payments and to our pharmacy partner(s), should you wish to use it for the purpose of dispensing the medicine.

  17. For the purpose of financial audit, ScriptNet is required to divulge very limited patient information to ScriptNet’s financial auditors and wherever possible information used for the purpose of financial audit is anonymised. All access to patient information and data are kept to the minimum required to allow the safe and effective delivery of ScriptNet’s services. All patient confidential information and data are stored electronically on servers owned and managed by the website hosting provider. Information and data from this service, which are not part of any Australian Government health service, are stored in Australia. You have a legal right to obtain any information that we hold about you and upon your formal request and explicit written consent, we can provide you your personal stored information and data within a reasonable amount of time.

  18. The online nature of the ScriptNet services necessarily relies upon using electronic forms of communication and post. There are inherent vulnerabilities in using such forms of communication and ScriptNet is therefore unable to give a guarantee or a warranty that a third party unrelated to the ScriptNet service will not intercept the communications. Because we respect your right to privacy, we have developed a Privacy Policy to inform you about our privacy practices. You can view our Privacy Policy for further information and details.

  19. ScriptNet charges patients a consultation fee for its services. This fee is charged at the time a checkout is completed and will be refunded if the doctor(s) decline the request or if there is a technological failure that prevents an effective consultation between patient(s) and doctor(s). Technological failure is assessed and logged by the doctor(s). Your refund will take place after a correct verification or confirmation has been carried out.

  20. All charges and prices shown on the ScriptNet website are in Australian Dollars and inclusive of GST where applicable. These charges and prices may change in the future in accordance with the Australian Tax Rules, Laws, Regulations and Legislations. Please regularly visit, view and review our website for the most recent updates or changes in all charges and prices.

  21. Medicare benefits are not claimable for any ScriptNet service(s).

  22. If any concession card information you have provided is incorrect or cannot be validated, ScriptNet will not provide you with a refund for the questionnaire consultation. ScriptNet does not make any refunds on any of our products once they have been dispatched. Due to State Health regulations, general medicines and prescriptions (including any preparation that is taken orally) cannot be returned or refunded. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with. Refunds, if applicable, will only be made using the online payment gateway to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

  23. It is your responsibility to inform your existing doctor(s) of any medicines your ScriptNet doctor(s) prescribe to you after you have used our ScriptNet’s services.

  24. The website and the content within the website are the property of ScriptNet or its suppliers and are protected by laws relating to intellectual property, including copyright laws and international treaty provisions. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the website are the exclusive property of ScriptNet. ScriptNet reserves all rights and liberty whatsoever in the website and its content not specifically granted in any agreements with ScriptNet or in the Terms and Conditions.

  25. To the fullest extent permitted by applicable law, under no circumstances and no situations will ScriptNet or a ScriptNet doctor or staff or agent be liable for any of the following losses or damages (whether such losses were foreseen, foreseeable, known or otherwise):

    • a. Loss of emotional well-being including, but not limited to, any embarrassment caused;

      b. Loss of data;

      c. Loss of revenue or anticipated profits;

      d. Loss of business;

      e. Loss of opportunity;

      f. Loss of goodwill or injury to reputation;

      g. Losses suffered by third parties; or

      h. Any direct and/or indirect, consequential, special or exemplary damages or losses arising from the use of the ScriptNet service(s) regardless of the form of action. Nothing in this clause is intended to exclude or limit ScriptNet's liability for death or personal injury caused by its negligence or fraud.

  26. You agree that to the fullest extent permitted by applicable law, ScriptNet makes no representations or guarantees or warranties with respect to any treatment, information, data, advice or action relied on or followed by any person using the ScriptNet service(s).

  27. ScriptNet does not guarantee or warrant that the ScriptNet website or this service in general will be either available without interruption or error-free or that the website, server, hardware and software that support the ScriptNet service(s) are free from viruses or something that may interfere with the normal operations of your systems. ScriptNet will not be liable for any loss or damage resulting from the transmission of data or information as may occur during communications with ScriptNet.

B. Terms and Conditions to ScriptNet’s Partner(s):

  1. To the fullest extent permitted by applicable law, ScriptNet disclaims any liability whatsoever, resulting from the provision of services by third party providers, such as, but not limited to our pharmacy partner(s). Liability shall rest with the appropriate third party provider(s) and shall not under any circumstances or in any situations be deemed to rest with ScriptNet.

  2. ScriptNet’s partner(s) or the third parties will have their responsibility to carry out their services in accordance to their mutual agreement(s) or contract(s) with ScriptNet. All of the liability, losses, damages, negligence or injuries of any nature, any kinds or any form shall rest with their related services in accordance to the Australian Laws where it is applicable. ScriptNet shall be free of any of such liability, losses, damages, negligence and/or injuries under any circumstances or in any situations whatsoever.

C. Your Agreement and Consent to ScriptNet’s Terms and Conditions:

  1. You agree that any medicine a ScriptNet doctor prescribes will be solely for your own personal use and that you will not allow any other person to take the medicine under any circumstances or in any situations whatsoever.

  2. You agree that before taking any medicine that a ScriptNet doctor has prescribed, you will read all the information that a ScriptNet doctor has provided you (either online or in printed form), you will read the manufacturer’s Consumer Medical Information (CMI) leaflet that accompanies the medicine, and you will follow any advice that the dispensing pharmacist provides you. If the advice that the dispensing pharmacist provides you with contradicts the advice provided by a ScriptNet doctor, you agree that you will contact ScriptNet and/or your own regular doctor(s) for further advice before taking the medicine.

  3. You agree that if a ScriptNet doctor prescribes a medicine and you suffer from any noticeable side effects, you will contact ScriptNet to allow a doctor to fulfil their duty of after-care and to allow them to monitor the effectiveness of all medicines that ScriptNet doctor(s) prescribes to you.

  4. You agree to seek immediate and/or urgent appropriate treatment(s) or management from your own or regular doctor(s) or go to hospital(s) if you have any side effects, complications or problems whatsoever with your medicine(s) that ScriptNet doctor(s) prescribe to you.

  5. You agree that, by requesting treatment, you formally give your full, entire and absolute informed consent for a ScriptNet doctor to prescribe that medicine and that you have read the information provided on the ScriptNet website or Consumer Medical Product Information with the medicine(s) about possible side-effects, complications, the effectiveness of the medicine that you are requesting, and any alternative treatments.

  6. You agree that you will not share your ScriptNet username and password with anyone. You acknowledge that you will take all reasonable steps to ensure that a third party does not gain access to your account.

  7. You agree that you will take all reasonable steps to ensure that any device that you use to set up or access your ScriptNet online account is suitably protected from potential hazards by firewalls, anti-virus software and other such security applications.

  8. You agree that you will not create more than one ScriptNet online account.

  9. You agree that if when creating your ScriptNet online account you provide an email address, you consent for us to contact you by email if and when the need arises.

  10. When you have decided to use the website and/or ScriptNet’s service(s) and/or product(s), you have given ScriptNet your full, absolute, complete and entire agreement, consent and indemnity to its service(s) and/or product(s). The term “I”, “my” and “me” in the paragraphs below represents “you”, “your” and “you” as a patient, a client and/or a user of the website and ScriptNet’s service(s) and/or product(s).

  11. In consideration of ScriptNet (which expression shall be taken to include ScriptNet servants, agents, officers and directors, successors or assigns) agreeing to permit me to use the website and ancillary services, I release ScriptNet from all claims whatsoever in any nature or in any kind or in any form which I have, now and/or in the future against ScriptNet, whether for: personal injury, loss and/or damages (including death and disability) or otherwise and whether occasioned by:

    • a. Negligence,

      b. Breach of contract,

      c. Breach of statutory duty, or

      d. otherwise, suffered as a result of, or in connection with, my using the website and ancillary services.

  12. I legally, officially, personally and professionally now indemnify and I will at all times, now, later and/or in the future indemnify ScriptNet against all proceedings, actions, claims or demands whatsoever in any nature or in any kind or in any form made by any person for: personal injury, loss and/or damages (including death and disability) or otherwise, and whether occasioned by:

    • a. Negligence,

      b. Breach of contract,

      c. Breach of statutory duty, or

      d. Otherwise, suffered as a result of or in connection with my using the website and ancillary services.

  13. Except as expressly stated in an agreement between you and ScriptNet, all content, services, products and software provided on this website are provided “as is” without guarantee and/or warranty of any kind, either express or implied. ScriptNet and its suppliers and licensors disclaim all guarantees and/or warranties, express or implied, including, without any limitation, those of merchantability, fitness for a particular purpose and noninfringement. You are solely responsible for the appropriateness of the website, its content, and the products and services offered by ScriptNet on the website for your intended application and use. ScriptNet does not guarantee and/or warrant that the website, its content or the products and services that it offers on the website meet your requirements. Subject to the Terms and Conditions of any agreement between you and ScriptNet, its suppliers and licensors shall not be liable for any direct, indirect, special, consequential, incidental or punitive damages or losses that ScriptNet, its suppliers or licensors have been advised of the possibility of such damages and/or losses. Certain State laws do not allow limitations on implied guarantees and/or warranties or the exclusion or limitation of certain damages and/or losses. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.

  14. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reasons of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from the agreement and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. The above Terms and Conditions shall be governed by and construed in accordance with Victoria’s law and you irrevocably submit to the exclusive jurisdiction of the Victoria’s Courts.

  15. These Terms and Conditions, together with any ScriptNet rules, privacy or policies referred to herein, represents the complete agreement between you and ScriptNet concerning the subject matter hereof, and it replaces all prior oral or written communications concerning such subject matter. ScriptNet reserves the right to change these Terms and Conditions at any time by posting changes online. You are responsible for regularly reviewing information and data posted online to obtain timely notice of such changes. Your continued use of the website and the entire ScriptNet service(s) after changes are posted constitutes your acceptance of these Terms and Conditions as modified by the posted changes.

D. Patient’s Complete Responsibility Agreement to ScriptNet Doctors and Team:

  1. By using and/or continuing using ScriptNet services, I am legally and fully affirming, and truthfully stating as if I was under oath, the following in my entire, full, complete and absolute informed consent and agreement to ScriptNet doctors, staff and/or officers and/or directives and/or appointed agents:

  2. I am a legal and mature adult of sound mind and good judgment, and am at least 18 years of age. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations.

  3. The medication(s) and medication prescription(s) or medication script(s) that I am requesting are entirely for my own personal medical needs only. The medication(s) and medication prescription(s) or medication script(s) requested are required for my condition and will not be used to sell onto any third party or used to stockpile an excess of medication beyond what is an adequate supply.

  4. I, the patient, have recently undergone an examination with a registered medical practitioner who has evaluated my current condition and past medical history and deemed this to be to a satisfactory level. I can also affirm that my doctor is available for further consultation if the need arises and I agree to immediately contact my doctor for any necessary check-up, review, assessment, care or intervention in the event that I should experience any side effects or problems, complications or have any questions or concerns in respect to the medication(s). I accept that the prescribing doctor(s) or an appointed representative(s) of ScriptNet may contact me for any reason whatsoever even if I have not requested them to do so.

  5. I absolutely confirm that I have been informed by an appropriately trained health care professional and fully understand the benefits, possible side effects, problems, concerns, warnings, precautions, complications and risks of the prescription medication(s) that I may request. I have access to and read all of the Consumer Product Information accompanying the purchased medication(s) and related information provided by the respective chemist(s) before I administer the purchased medication(s). I have also studied written or internet materials on these treatments including various links and websites that offer in-depth material on the subject. It is in my full responsibility to do so accordingly to safeguard my medical health and wellbeing.

  6. I also affirm that I have used the medication(s) I am requesting prior to purchase and under a medical doctor's supervision and that their use was safe and free from side effects, noticeable problems, reasonable concerns or recognised complications. I also state that I have been advised by my own regular examining doctor that the use of the medication(s) is not contraindicated for me and is appropriate for my personal medical needs.

  7. By completing this online consultation, I am requesting that an Australian registered doctor acts only in an adjunct capacity to my regular examining medical general practitioner. I do not wish for this prescribing doctor(s) to replace my regular examining medical doctor.

  8. I affirm that all the questions answered in the online consultation have been done so honestly and to the best of my knowledge, in the same way I would answer a ‘face-to-face’ consultation with my regular doctor. I understand that full disclosure is essential in maintaining my personal safety for the requested medication(s). I will, without fail, adhere to this condition of disclosure at all times. I fully and completely understand that ScriptNet doctors will use and rely my honest answers to the online Questionnaire and all the relevant information and data that I have provided to ScriptNet in “My Medical Record” to assess my suitability for my ordered or purchased medication(s) and to make a decision on whether to accept or decline my request(s) or order(s) and/or to give me advice accordingly.

  9. I agree to immediately contact a doctor for any necessary medical intervention, care or medical management should a complication or side effect manifest or problem arrive whilst using the medication(s) or at any time thereafter, at present or in a foreseeable future. Before taking any other new medications, I fully and completely agree to first obtaining approval from a registered medical practitioner or pharmacist and take full responsibility for doing so.

  10. I fully and completely understand that there are risks as well as benefits associated with and to the use of any medication or treatment(s). I have not been forced to undergo treatments and/or medications that I have or may request and do so out of my own free will.

  11. If requesting anti-hypertensive medication, I agree to monitor my blood pressure on a regular basis and consult my regular examining doctor immediately if my blood pressure is higher than 140/90 (if the top number is greater than 140 or the bottom number is greater than 90).

  12. I am completely, entirely and fully permitted by law to use the credit card used to purchase the medication(s) or treatment, if my request is approved. I am in my complete and full responsibility to any legal, financial, psychological or social liability whatsoever for using me credit card or doing so.

  13. As a further affirmation of the previous point, I have openly disclosed all information regarding my medical history that may be relevant. I have in no way omitted or misrepresented any information during the consultation process for my personal intention(s) and/or questionable decision(s) and/or intended action(s). I absolutely and completely agree that by proceeding with this request for the chosen medication(s), I am fully, absolutely, completely and voluntarily agreeing to all of the above-mentioned paragraphs. I understand that by using and/or continuing using ScriptNet services, I irrevocably bind myself to the Terms and Conditions and the Privacy Policy contained herein.

  14. In consideration of ScriptNet (which expression shall be taken to include ScriptNet’ servants, agents, officers and directors, successors or assigns) agreeing to permit me to use the website and ancillary services, I absolutely and completely release ScriptNet from all claims whatsoever in any nature or in any kind or in any form which I have, now and/or later or in the future against ScriptNet, whether for: personal injury, loss and/or damages (including death and disability) or otherwise and whether occasioned by:

    • a. Negligence,

      b. Breach of contract,

      c. Breach of statutory duty, or

      d. Otherwise, suffered as a result of or in connection with my using the website and ancillary services.

  15. I legally, officially, personally and professionally now indemnify and I will at all times, now, later and/or in the future indemnify ScriptNet against all proceedings, actions, claims or demands whatsoever in any nature or in any kind or in any form made by any person for: personal injury, loss and/or damages (including death and disability) or otherwise, and whether occasioned by:

    • a. Negligence,

      b. Breach of contract,

      c. Breach of statutory duty, or

      d. Otherwise, suffered as a result of or in connection with my using the website and ancillary services.

E. ScriptNet Service Fees and Refund Policy:

  1. The fee for ScriptNet doctors to assess your suitability for ordered medications and provide you with a medical prescription is $21.95 for each script up to two medications and $23.95 for an URGENT script.

  2. ScriptNet guarantees that we will refund you, in full, if your medication is declined by our ScriptNet doctors. If a refund for your declined medications is to occur, our refund is paid and returned back to your original credit card through our secure online gateway payment system. Your refund may take up to five business or working days to appear on your credit card statement.

  3. If you have a medication that was declined by our ScriptNet doctors, you will have up to 72 hours to review your answers to our medication Questionnaire and update your “My Medical Record”. Our ScriptNet will re-assess your suitability for your ordered medication again for free of charge before a final decision that your ordered medication is absolutely declined. We may contact you for further information if required.

  4. Our ScriptNet service fees, medications costs and prices are all in Australian Dollars. They are all inclusive of GST are not claimable under Medicare.

  5. ScriptNet guarantees that your ordered medication scripts will be sent directly to you or your chemist via email or fax of your choice within 48 hours when they are accepted by our ScriptNet doctors or all of your money back is guaranteed.

  6. You will receive your approved scripts in your mail within the next 1 - 3 working days via express post in accordance to the Australia Post service guidelines. If you order an Urgent script, then your Urgent scripts will be faxed directly to the chemist or pharmacy of your choice after they are approved by our ScriptNet doctors.

  7. The cost for your ordered medication may vary depending on your chosen medication. Please see our products for a full price list in our website.

  8. After your ordered medication scripts are assessed and approved by you ScriptNet doctors, they are then express posted to you or your chemist of your choice on the same day of approval. Please note that your orders must be placed before 10AM within the Express Post delivery network for them to be delivered on the next 1-2 business days. All Express Post Next Day deliveries require your signature upon receipt of goods on delivery.

  9. ScriptNet reserves all rights, discretions, decisions, choices, options and liberty to change, amend or update any or all of the above fees, prices or costs at any particular time or circumstances or situations or events whatsoever, for now or in the future whenever. We will inform you these new changes on our website or emails or any relevant forms of communication. Please regularly visit our website, https://www.ScriptNet.com.au, for updates and to review our Terms and Conditions and our Privacy Policy for changes, in order to make sure that you are satisfied with the agreement prior to using the ScriptNet services.

F. Changes To Terms and Conditions:

  1. ScriptNet reserves all the rights, decisions, discretions, choices and/or liberty to change, amend, update and/or add any or all of the sections or paragraphs or sentences or items of the Terms and Conditions at any time, now or in a foreseeable future in any circumstances and/or in any situations whatsoever or whenever without a prior notice.

  2. When you use and/or accept to use ScriptNet service(s) and/or product(s), you give ScriptNet your full, absolute, entire and complete agreement, consent and indemnity to its current Terms and Conditions and its current Privacy Policy and/or its latest changes, amendments or updates.

G. Our Privacy Policy:

  1. ScriptNet respects your right to privacy. We have developed a Privacy Policy to inform you about our privacy practices and how we use and protect your sensitive personal information and data.

  2. ScriptNet’s Privacy Policy is carried out in full and in accordance with its Terms and Conditions. Please see the Privacy Policy for further information and details.

  3. Please regularly, continually and periodically view and review the Privacy Policy for its latest changes, amendments and updates to make sure that you are in full agreement, consent and indemnity and you are fully happy and fully satisfied with ScriptNet’s Terms and Conditions and its Privacy Policy before you have decided to use ScriptNet service(s) and its website.